Number1 aims to keep transactions transparent. Due to the nature of currency exchange and blockchain/banking processing, refunds are limited as described below.
Once a transaction is completed and funds are sent to the provided wallet or account, refunds are generally not possible.
Number1 is not responsible for losses resulting from incorrect wallet addresses, wrong currency selection, or incorrect amounts entered by the user. These cases are typically non-refundable.
Approved refunds are processed within 3–7 business days depending on the payment method and provider.
Contact our support with transaction details (transaction ID, payment proof, destination wallet) to start a refund request: refunds@number1.com